How do I request an urgent repair?

Instructions:

If you need an urgent repair for your bike, follow these steps:

1. Log In to My Business:
   
   
   • Access your My Business account using your email and password.
     
     
2. Navigate to Damage Reports:
   
   
   • Go to the "Damage Reports" section in the platform.
     
     
3. Create a Damage Report:
   
   
   • Select the bike that needs urgent repair.
   • Click on "Actions" and then "Report Damage."
   • Fill in the location, damage type, and a detailed description of the problem.
     
     
4. Submit the Report:
   
   
   • Review the information and submit the damage report.
     
     
5. Receive Confirmation:
   
   
   • You will receive an appointment confirmation via email or SMS within 48 hours (on business days) for the repair.

Tips:

• Clearly describe the urgency of the repair in the damage report to help our team prioritize your request.
• Ensure your contact information is up-to-date to receive timely notifications.

Troubleshooting:

• If you do not receive a confirmation or need immediate assistance, contact Yeply support at hallo@yeply.nl.

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